What’s included in your unlimited edits?

We cover unlimited website content edits on any page, evolving banners, header, and footer, plugin configurations, CSS tweaking, blog content edit, adding new landing pages, changing images or text, coupon codes, product updating, updating hoping carts.

Some tasks fall beyond limitless edits such as custom development like PHP, plugin, and subject making, updating custom code, graphic designing, PSD to WordPress, creating content, and building a new website or subdomain.

EDIT EXAMPLE 1

Covered: Publishing/updating a blog post like text/images along with instructions.

Not Covered: Writing a blog post, getting images from the internet, and updating WordPress without format instructions.

EDIT EXAMPLE 2

Covered: Adding/modifying a product to a WooCommerce store with provided product description, content, image and prices, and other information.

Not Covered: Creating a custom checkout process for your WooCommerce store.

EDIT EXAMPLE 3

Covered: Installing and setting up a plugin to enhance functionality.

Not Covered: Creating a functionality that does not exist in a plugin. (This would require custom development that you can get by buying a relevant gig).

EDIT EXAMPLE 4

Covered: Update the text on your website that you email us.

Not Covered: Creating content and replacing it on your website.

Can you do one-time edits while I’m on a Maintain Plan?

Protect Plan or Perform Plan are required for website edits. Website maintenance is a continuous process. In addition, website security, speed, and performance on a one-time change is simply not effective.

Will you involve plugin/theme publishers and hosting providers for troubleshooting conflicts?

Yes, we will. We manage complete Website ecosystems including WordPress Core, Database, security, themes and plugins. We investigate on our end first and if necessary we talk to the theme and plugin’s authors or hosting company to fix the issues.

What are your usual response and resolution time?

Response and resolution times depend on the ticket and the nature of the issue. We receive requests every day and we try to complete them within 24 hours.

Why do I need to do regular WordPress updates?

WordPress websites core components are WordPress core, theme and plugins and by the time these components get out dated. It is extremely important to keep the plugins updated.

WordPress plugins are just like apps that add special functionality to a website. Plugins are created by developers and they try to improve their plugins by improving code quality, society features and compatibility with WordPress core.

It is extremely important to keep WordPress plugins updated in order to improve security of your WordPress and performance of the website.

How do WPOPSTEAM WordPress update service works?

We perform WordPress updates on weekly basis and in special cases we also support updates as needed. We always perform update during low traffic hours in order not to affect website performance and user experience. We are happy to perform updates on staging website before directly applying on live production website.

WordPress critical updates are automated and pushed directly and on other hand not critical updates are leave on its user handle.

You can update WordPress theme, plugins and core manually by logging in to WordPress admin dashboard and you can allow plugins and theme to receive updates automatically.

That being said updates don’t always go smoothly. Updates are piece of code that improves security, performance and sometime introduce new features and functionalities. Code update of a plugin can conflict with other part of your website that can break your part of the website or website goes down entirely.

Our team of experts carefully analyze each and every update before pushing on a live production website. We review pre and post status of every update to ensure everything is normal as expected. In worts case we always have a contingency plan in place if something goes wrong.

What is an emergency WordPress service?

Anytime your website goes down unexpectedly is an emergency. There is more than one reason behind your inaccessible website. There can be errors in WordPress core, faulty plugins, hosting service is down or your website got hacked.

You may not know what precisely happened to your website. So, to retrieve your data, we will provide you with our support plan to regain access to your website.

Why do I need emergency WordPress support available 24/7?

Emergencies are sudden and we are always prepared to work on them. It is necessary to keep your website, your web server (website hosting server), WordPress core software, database, themes, and plugins up to date.

How does wpcare handle emergency WordPress support?

Our approach to emergencies is proactive instead of reactive. We implement website security and apply all the best practices to make the website more secure to avoid any emergency in the first place.

In case something turns up, our team is ready to combat any situation. We quickly respond to them and understand the issue and clarify our strategy to fix it.

What does WPOPSTEAM WordPress security service entail?

We partner with iThemes and offer you a premium WordPress security plugin. Get started with our plans and we will implement the plugin and optimize your website.

We will also implement other security configuration and settings. Every website requires a unique set of security measures because each website is different from other, that means a unique customized solution for every website.

Do you clean malware

There are about 1.9 billion websites on the internet and 19,000,000 of them are infected with malware at a given time each week. Study tells the average website is attacked about 44 times every day.

Malware is a serious problem for any website and great news is that we provide full protection against malware and also support you with the malware removal from the infected website.

Our security expert will scan the website and clean any malware or suspicious code. We will check for any security vulnerabilities for example outdated/out of support themes and plugins.

We will also harden your website security to protect against malware attacks.

We would be happy to help you with your requirements. You can also buy our gigs for malware removal.

How does 24/7 monitoring work?

We use many automated monitoring tools that check the status of your website. These tools ping your website every minute every day.

Successful pings mean your website is up and running. If it fails that means your website is down, that could be 400 or 500 error that means your website is down due to a number of reasons. Anytime your website hits this error our team will be notified and will respond to the situation immediately for troubleshooting.

My website has been hacked, can you fix it?

Yes! why not just get started with our Perform Plan and we’ll deliver you a cleaned website within 24 hours.

What are WordPress backups?

A website has multiple components such as WordPress core installation, theme, plugins and database and on top of that the content and the data that is displayed on the website.

A backup is taking a copy of a WordPress including the content and data files and storing it in a safe and secure place.

Why do I need to backup my WordPress website?

Most common WordPress website issues are code vulnerabilities exploitation by hackers, buggy code, incompatible plugins and human error. In general WordPress face numerous challenges and in return require lot of maintenance and protection.

What if your website get hacked, data get corrupted or lost network connectivity and website goes offline? In all such cases you can afford to start from scratch!

This is why you need WordPress backups in-place. Backups save your time and money in many ways.

How does WPOPSTEAM WordPress speed optimization service work?

We offer premium care plans encapsulating long hours of manual optimization and free plugins. We make websites fast and have a positive impact on them.

During onboarding, we perform a full audit of your website. This permits us to execute a unique plan for your website to minimize loading time.

We keep your website fast continuously. A fast-loading website is impressive but maintaining that speed is a game-changer.

We are partnered with premium plugins like WP Rocket and WP Smush Pro to give you free access to both plugins under our care plan. That means premium caching and image compression to your WordPress websites.

Can you guarantee that my website will load in under 2 seconds?

One of our goals is to achieve website loading time under 1 second. We do not believe in false commitments when it comes to service quality and website loading time.

We are glad to inform you that 90% of the websites that we manage loads under 2 seconds which is recommended load time by google and other browsers.

Website loading time depends on multiple factors such as hosting service, large document size, Javascript and CSS rendering, multiple indexing bots (crowlers) such as google and facebook pixel such components impact your website to load slow.

If you take our experts’ advice and follow all the guidelines we ensure your website loading time under 2 seconds.

Can WPOPSTEAM help me migrate to a faster host?

We sure can! We will also give you our recommendation about the hosting provider who we think will be best for your WordPress website. We will help you throughout the process from signing off with new hosting provider to delivery of working website.